FAQ | Princeton Pines
What leasing options are available?
12-24 months
Do you offer individual leases with co-living?
We do not offer individual leases (by-the-bed) with co-living arrangements (individual leases with private rooms and shared commons spaces). We offer a single lease with everyone 18 years and older on the same lease.
Do I need a lease guarantor?
We allow guarantors for income purposes only
What are your application requirements?
Household income must be at least 3x the monthly rent, credit check, and criminal background check.
Can I apply online?
Yes! All applications for our market rate program are done online. Visit rentinportlandme.com
How much is the security deposit and is any of it refundable?
The security deposit is $500. If the application(s) are not approved we cancel the deposit. A 48-hour notice of cancellation from the date of application approval must be given by the applicant or the entire security deposit will be forfeited as liquidated damages. The cancellation notice must be in writing.
If the application is approved and you move in, the $500 deposit and will be refunded at the end of your lease provided there are no damages.
Is there an application fee?
No
When is rent due and how do I pay it?
Rent is due on the 1st of the month, but residents have until the 14th to pay rent without a late fee. Payments can be made online via Prospect Portal.
Are utilities included?
Sewer/Trash is included in all units, Heat and hot water, sewer, trash included in townhomes
Can the apartments be sublet or listed on Airbnb or VRBO?
The lease agreement prohibits subletting the apartment or listing it on a short-term rental platform like Airbnb or VRBO.
Is renter's insurance required?
Yes, we require renters insurance with a minimum of $100,000 in limited liability coverage.
Are there any other costs not included in the rent?
Residents are responsible for Electric, Spectrum cable, internet of your choosing.
What are the occupancy guidelines?
Maximum occupancy is two residents per studio, two residents per one-bedroom, two residents non-familial status per two-bedroom or four residents of familial status per two-bedroom, and three residents of non-familial status per three-bedroom or six residents of familial status per three-bedroom.
What happens if I need to move out before my lease expires?
We require a 60-day notice and two months liquidated damage equal to rent.
Do you offer individual leases?
We do not. All residents over the age of 18 listed on the application will be responsible for the lease.
How much is the security deposit? Is any of it refundable?
There is a $500 deposit at the time of application. Once the application has been approved, this $500 will go towards your security deposit. Should the application be declined, this money will be refunded to you. If the application is approved with conditions pending income and credit, the deposit is equal to 1 months rent.
Are there Qualifications - income, credit history checks, criminal history, rental history, etc.?
We use a third party verification that reviews household income, criminal background and credit check along with rental history.
Do I have to pay first & last month's rent?
We don't require last months rent
When is rent due and how can I pay my rent? What forms of payment are acceptable?
Rent is due on the first of each month. Online payments are preferred but we will accept checks and/or money orders. Residents have until the 14th of the month to pay rent, on the 15th a late fee is assessed.
Do you have items I can rent?
NO.
Can the apartment be sublet or listed on Airbnb or VRBO?
NO.
What are the occupancy limits?
Two residents per one bedroom, two residents of non-familial status per two bedroom or four residents of familial status per two bedroom.
What are the hours for the pool?
9am-9pm, subject to change
What are hours of the leasing office?
Monday - Friday from 9 AM - 5 PM, Saturday from 10 AM - 4 PM, Closed on Sunday.
What are the hours for the clubhouse?
The clubhouse is open 9:00 AM-6:00 PM, daily.
What are the hours for the fitness center?
24 hours
What are the hours for the laundry facilities?
7:00AM-9:00PM
What are the hours for utilizing outdoor amenities?
9am-9pm
Do you have cable/internet available? Is there a separate charge?
Residents are responsible for their cable/internet service. Spectrum is a local provider many residents use.
Do you offer valet trash service and/or recycling?
Dumpsters on the property
Do you have package lockers/how do I get my packages?
Packages are delivered to your building or leasing office for pickup.
Are BBQ grills available? What kind are they?
Yes
Do you have bicycle racks?
Yes, we are happy to provide bike racks for our residents.
Do you have free internet/WiFi and cable? (Where is it available? Who is the provider?
Residents pay for internet/WiFi/Cable, Spectrum is the provider
Do you have package lockers/how do I get my packages?
No, packages are delivered to the apartment
Does this community have a pest control service?
Yes, Waltham Pest Services
Does the community have bicycle racks?
Yes. There are multiple bike racks located throughout the property.
I have a maintenance/emergency maintenance issue; who do I contact?
Please contact the leasing office with all maintenance requests. After-hours calls will be handled by our service.
Do you allow pets? What is the pet policy?
Do you allow pets? What is the pet policy?
What is the parking situation? What about guest parking?
Open and free
How is snow removal handled?
We have contracted service providers who take care of shoveling sidewalks and clearing parking lots. Residents need to be prepared to move cars after a big snowstorm to facilitate clearing.
Are there building quiet hours?
9:00pm-8:00am
What decorations or changes to the apartment are prohibited?
Nothing can be hung from the ceilings, if residents chose to paint they need to paint the apartment back to the original color.
Are there restrictions for what can be put on balconies or patios?
Yes, outdoor furniture and potted plants
Do you have cable? Who is the provider? Is there a separate charge?
All apartment homes are cable ready, Spectrum is the provider
What is the smoking policy?
Smoke free community
I need maintenance/emergency maintenance; who do I call?
For non emergency maintenance issues, contact our Leasing Office during business hours or you can submit an online maintenance request. For emergency maintenance, please call 207-878-8818
What is the policy for snow removal?
Snow removal begins the morning after the storm. Cars must be cleared and moved to a cleared spot until removal is complete.
What is the procedure for moving in/out?
Move In/Move Out procedures are scheduled with the Leasing Team.
Is there air conditioning?
Apartments are not equipped with central air.
Are washers and dryers available? Are they in the apartment?
We have laundry facilities available in the building. Laundry hours are from 8:00 AM to 8:00 PM. Apartments do not have individual washers/dryers.
What appliances are in the kitchen?
Apartment kitchens have a refrigerator, electric stovetop/oven, dishwasher, and garbage disposal in the sink. Kitchens do not have built-in microwaves.
Is there a bathtub or just a shower? Are they together or separate?
Bathtub/shower
Do apartments have built-in USB outlets?
Apartments have regular outlets, there are not USB outlets.
When were these apartments built? Have there been any renovations?
1970, some throughout
Do the apartments have air conditioning?
No, resident are welcome to purchase a window unit that maintenance will install and remove for $25.00
Do apartments have USB outlets?
NO.
Are washers and dryers available? Are they in the apartments?
Card operated washer and dryers are in the 1st floor of almost all the buildings that residents can use. Some floor plans include W/D hookups
What appliances are in the kitchen?
Refrigerator, dishwasher and oven
Is there public transportation nearby? What stop is closest?
We have a nearby train station and public bus stops nearby. We are located near 295 + 95
Are you near any transportation routes? Which ones?
Yes, 295 + 95
How much traffic is there in the area? Are there any times during day/night that it is heavy?
Located off of Forest Ave which can get busy during rush hour.
Located off of Forest Ave which can get busy during rush hour.
Gerald E Talbot Community School PK-5, Linoln Middle School 6-8, Casco Bay High School 9-12
When is rent due?
1st of the month
What forms of rent do you accept?
Online check or credit card, paper check or money order
How do I pay rent? Can I pay online?
Online or paper
Can I set up automatic payments for rent?
Yes.
How do I access FLEX rent payments?
How do I access my resident portal?
Resident Portal App (or website)
What can I do in my resident portal?
Pay rent, see all charges/payments, submit work orders, contact submission, find your documents/lease, office information, office communications, wallets, renters insurance
How do I upload documents in my resident portal?
Under "my apartment" tab, choose "documents" - can upload and see all previously uploaded documents
What is the leasing office number?
207-878-8818
What are leasing office hours?
M-F 9am -5Pm Saturday 10-4 Sunday closed
Am I able to renew my lease? How?
Yes, you will automatically be sent a renewal 90 days before your lease end date. Contact the leasing office for any questions.
Can I add occupants to my lease? What is the process?
Contact the leasing office
Am I able to transfer from my current apartment to a new apartment or building?
We do allow transfers please contact the leasing office for more information.
How do I put in a maintenance request? How long does it take for maintenance to respond to a request?
You can place a maintenance request right from your resident portal. Maintenance requests will typically have a 24-48 hour turn around.
What is the emergency maintenance number?
207-878-8818
What constitutes an emergency maintenance request?
An emergency maintenance request is anything that requires immediate attention. Examples for emergencies would be water or gas leaks, fire, heat outages in the winter or building structural issues. For any questions regarding maintenance emergencies please contact the leasing office for clarification.
How do I enter a maintenance request online?
On the resident portal, click "My Apartment" then maintenance. You will then click request maintenance and describe the issue you are experiencing.
What are the fitness center hours?
24 hours
What are the seasonal dates for the pool?
Memorial Day through Labor Day
What are the pool hours?
9am - 9pm, subject to change
What are the laundry facility hours?
7am - 9pm suggested
How do I load my laundry card?
add value station in fitness center
What are the hours for outdoor amenities?
9am - 9pm
Are there extra storage or amenities I can rent? What is the process?
No
Is there off-street parking?
Yes
Is there visitor parking?
Yes.
Is there EV charging?
No
Can I rent extra parking spaces?
No
Can I paint the walls or install my own fixtures?
Management review
What are snow removal protocols?
All parking lots will be plowed for snow removal starting at 8am the day after the storm. Vehicles expected to be moved by 830am until 1030am OR the parking lot is cleared of all snow.
Are there quiet hours?
9pm - 8am
Can I have a pet(s)? Is there a pet rent or breed restrictions? What is the process?
We are a pet friendly community. Select buildings are dog friendly. Apartment homes that have pets will be required to give a full security deposit. We permit up to two pets, with one dog maximum (ie. two indoor cats, or one dog* and one cat). Max weight limit is 80lbs. Monthly pet rent will apply. *Restrictions apply.
How do I get my packages?
Left at the door.
Can I make spare keys?
Management review
How do I set up or transfer utilities (electric, water, gas, internet)?
Call CMP customer service & spectrum, no others needed
Can I sublease or assign my lease to someone else?
The lease does not allow for subletting or for apartments to be listed on short-term rental platforms like Airbnb or VRBO.
What can and cannot go down the garbage disposal?
Small food scraps, soft non fibrous foods, ice cubes and (rinds in moderation) CAN go down the disposal. Please refrain from putting hard items, fibrous and/or starchy foods, non-food items along with grease, oil or fats as these can clog the pipes. Please feel free to call our Leasing Office should you have any questions.
What is the smoking policy?
No smoking
Can I decorate my patio/balcony?
No